Shipping & Return Policy

Order Processing Time
All orders are processed within 5 business days. Orders are not shipped on weekends or holidays. If there will be a delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates
Shipping costs vary based on product weights and shipping methods. Shipping costs are calculated upon checkout. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Lost or Damaged Shipments
Hemp.co is not liable for any products damaged or lost during shipping. Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.

If you received your order damaged, contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refund & Exchanges
Items purchased from hemp.co may be returned or exchanged within 14 days of receiving your order. Any items listed as 'Final Sale' do not apply for our refund or exchange policy

All returned items must be in their original packaging, unused and in the condition it was received. Returned items that are damaged or used do not apply for our refund or exchange policy. Customers are responsible for shipping charges on all returns, the original shipping cost will not be refunded.

To return an item that applies to our refund or exchange policy email orders@thehempmag.com. Please include the reason for your return request and order number.
 
If your return request is approved, we will process your refund and a credit will be applied to your original method of payment. If your return request is approved, we will process your refund and a credit will be applied to your original method of payment.

Contact
If you have any other questions regarding your order, please email orders@thehempmag.com.